Refund, Cancellation & Subscription Policy

Last updated: October 10, 2026

We want you to buy with clarity. This policy explains what you are paying for, how renewals work, how to cancel and how refunds work. It forms part of our Terms & Conditions. Nothing here limits any rights you have under consumer protection law.

1. All sales are final

Because Soulprism offers digital products, memberships and personal services that you can access or that we reserve time for as soon as you buy, all sales are final and we do not offer refunds on digital products, memberships, courses, workshops, mentorship, coaching, Hivemind or other services. Please read the offer page carefully and contact us with any questions before you buy.

We will always correct billing errors, such as a duplicate charge or an incorrect amount, and we will refund anything the law requires us to refund. If a product does not arrive or does not work, we will fix it, or refund you if we cannot.

2. One-time purchases (reports, workshops, courses)

Digital products are delivered by email or member login straight after payment. Nothing is shipped. Because access is given right away, one-time purchases are final sale as described above.

3. Soulprism Wisdom, monthly

Your membership renews each month on the same date you joined, and you are charged automatically using the payment method you gave. You can cancel anytime. To stop the next charge, cancel before your next billing date. Charges that have already been taken are not refunded.

4. Soulprism Wisdom, annual (Full Solar Cycle)

Your membership renews each year at the same rate you joined at, so your access continues without interruption. We email you 30 days and 7 days before every renewal, so it never sneaks up on you. To switch plans or cancel, reply to either email, or write to us, before your renewal date. Charges that have already been taken are not refunded. If you were charged without receiving either reminder, please contact us within 14 days and we will review it in good faith.

5. Lifetime membership

A lifetime membership is a single payment with no renewals. Lifetime access lasts for as long as Soulprism Wisdom operates. If we ever close the program, we will tell members by email in advance.

6. Mentorship, coaching and Hivemind

These are personal programs where we reserve time and space for you. Your price, schedule and payment plan are confirmed when you join. If you choose a payment plan, it is an agreement to pay the full program price in instalments, and instalments remain due if you stop taking part, unless your written agreement with us says otherwise.

7. Live sessions and events

If you cannot attend a live session or event, we cannot offer a refund, but where a replay is offered you will have access to it. If we cancel an event, we will offer a new date or an equal alternative.

8. How to cancel

Email soulprismcollective@gmail.com with your name and the email address you used to buy, or reply to a renewal reminder email. We will confirm your cancellation in writing.

9. When cancellation takes effect and access afterwards

Cancelling stops future charges. It does not undo charges that have already been taken. You keep access until the end of the period you have already paid for.

10. Failed payments

If a renewal payment does not go through, we will email you and may try the payment again. If it still fails, your access may pause until your payment details are updated. We do not charge a fee for a failed payment, although your bank might.

11. Price changes

If we change the price of a recurring plan, we will email you in advance, before the new price applies, so you can cancel first if you wish. Annual members renew at the rate they joined at unless we tell you otherwise in advance.

12. Chargebacks

If you have a problem with a charge, please contact us first. We would rather solve it directly and quickly. If you file a chargeback without contacting us, we may pause your access while it is reviewed.

13. Your legal rights

This policy does not remove any rights you may have under the laws of Saskatchewan or Canada. Where a law gives you a cancellation or refund right for a purchase, that right applies.

14. Contact

Soulprism Collective, 1226 1st Ave NW, Moose Jaw, SK S6H 3N6, Canada. soulprismcollective@gmail.com